Support Services
Support Services
A Student Services Officer will provide details of all our support services during orientation. Staff is also available to help with Learner queries during office hours. The main sources of support are detailed below.
Student Support Officers: Provide academic and non-academic counselling and handle course-related queries.
Receptionists: All general course, enrolment and administration queries. Reception is open to assist Learners from 9:00 am to 5:00 pm, Monday to Friday.
Trainers and assessors: Answer all specific course-related and assessment queries
Reception: Our reception is open to assist Learners from 8:30 am to 5:00 pm Monday to Friday.
Induction
Before you start your course, you will have an induction. This is a session designed to cover all aspects of college life, course requirements, and our obligations and expectations. You will also meet staff and get an overview of the support services available to you. There will be a chance for you to ask any questions you have about studying at Blue Lotus College.
Learner and Study Support
Stress, financial, health, family, and relationship issues can all affect your ability to get the most out of your studies. If you feel that your work is suffering because of personal problems, please speak to your trainer or any member of our support team so that we can help. External counseling is available for learners who need further assistance. Accessing external support services may incur fees.
Our priority is to make sure that Learners reach their potential, and we carefully monitor progress to ensure that they do not fall behind on course requirements. Where consistent or consecutive incidents of non-attendance are identified, or a learner has failed to satisfactorily complete assessments, they will be contacted regarding their support needs. Meetings and interventions will be conducted where necessary. If you are having any difficulties, we ask that you contact Student Services at the earliest opportunity so that we can support you in the best way possible.
Some areas we can provide assistance with are below. Just ask at Reception for help on:
If you would like information on any of the following areas or issues, ask at reception, and our staff or your trainer will assist where they can or refer you to an appropriate staff member for:
- Learning pathways and RPL opportunities
- Information and Communications Technology (ICT) support, including assistance with the Learning Management System and MYOB
- Language, Literacy and Numeracy (LLN) support
- Complaints and appeals
- Course progress and attendance
- Conflict resolution
- Special learning needs
- Cultural and religious needs
- Emergency medical and health services
- Education and career counselling
- Learning materials in alternative formats, e.g. large-print
- Flexible scheduling and training and assessment delivery
Upcoming Events
5
Nov.2024Melbourne Cup
Melbourne Cup Day is Australia’s best known horse racing event held on the first Tuesday of November every year. It is an annual public holiday in the state of Victoria. This event is popularly dubbed as “the race that stops the nation”.
1
Dec.2024End of 4th Term
We would like to inform you that the 4th term is coming to an end. As we approach the conclusion of this term, please ensure that all pending assignments, projects, and assessments are completed and submitted according to the specified deadlines. Additionally, make sure to review any upcoming evaluations and prepare accordingly. We appreciate your dedication and hard work throughout the term, and we wish you the best of luck in your remaining endeavors.
25
Dec.2024Christmas Day
Christmas is an annual festival commemorating the birth of Jesus Christ, observed primarily on December 25 as a religious and cultural celebration among billions of people around the world. A feast central to the liturgical year in Christianity, it follows the season of Advent (which begins four Sundays before) or the Nativity Fast, and initiates the season of Christmastide, which historically in the West lasts twelve days and culminates on Twelfth Night.
26
Dec.2024Boxing Day
Boxing Day is a holiday celebrated after Christmas Day, occurring on the second day of Christmastide (26 December). Boxing Day was once a day to donate gifts to those in need, but it has evolved to become a part of Christmas festivities, with many people choosing to shop for deals on Boxing Day.