IT Support.
Helping You Stay Connected and Productive
At Blue Lotus College, we understand that reliable and accessible technology is essential for your learning experience. Our dedicated IT Support Team is here to ensure that every student and staff member has access to the tools, systems, and technical assistance they need for a smooth and efficient academic journey.
Whether you’re accessing online learning materials, logging into college systems, or troubleshooting device issues, our IT team is ready to support you every step of the way.
What We Support
Our IT team provides assistance with:
Student Portal Access
- Help with login issues and password resets
- Navigation support for accessing course materials, results, timetables, and announcements
Learning Management System (LMS)
- Support for Moodle access and usage
- Troubleshooting submission or access problems
- Guidance on how to use features like forums, quizzes, and assignments
Email and Microsoft 365
- Assistance with student email setup and access
- Support for using Microsoft Office apps (Word, Excel, PowerPoint, Outlook)
- Configuration on personal devices (laptops, phones, tablets)
Wi-Fi and On-Campus Connectivity
- Help connecting to the campus Wi-Fi network
- Troubleshooting connectivity issues in classrooms or labs
Printing and Scanning
- Support for student printing accounts and usage
- Access to on-campus scanners and printing setup
College Devices and Labs
- Maintenance and availability of college-provided desktops and laptops
- Technical support in computer labs and classrooms
Self-Help and Remote Assistance
We also provide:
- Step-by-step guides and FAQs for common issues
- Remote support for students unable to attend campus
- Assistance via phone or email
IT Support Hours
Monday to Friday: 9:00 AM – 5:00 PM
Location: IT Helpdesk – Level 2, 540 Elizabeth Street, Melbourne
Email: it@bluelotus.edu.au
Phone: +61 3 934 925 13
Tips Before Contacting IT
To help us assist you faster, please include:
- Your full name and student ID
- A clear description of the issue
- Any error messages or screenshots (if applicable)
- Device type and browser used (for system-related problems)
At Blue Lotus College, we are committed to ensuring you have the tools and support to succeed in your academic and digital environment. If you're ever stuck — we’re here to help.
