Blue Lotus College is committed to supporting the academic success, personal wellbeing, and overall experience of international students in accordance with the Standards for Registered Training Organisations (SRTOs) 2025 and the National Code of Practice for Providers of Education and Training to Overseas Students 2018. We ensure that appropriate support services are available to assist students in achieving their learning goals, maintaining compliance with visa conditions, and successfully completing their training and assessment.
In alignment with the Standards for Registered Training Organisations (SRTOs) 2025, Blue lotus college is committed to providing appropriate training support to ensure that all learners can successfully engage in and complete their training product. At enrolment, Blue Lotus College identifies individual learner needs through a pre-training review and LLN&D (Language, Literacy, Numeracy and Digital) test to determine the level of support required. Based on the outcomes, tailored support is provided, which may include additional academic assistance, language and literacy support, flexible delivery arrangements, access to learning resources, mentoring, or referral to external support services where necessary. Blue lotus college ensures that all trainers and assessors are aware of learners’ individual needs and implement strategies that foster an inclusive and supportive learning environment, enabling every student to achieve the required competencies and learning outcomes.
A comprehensive orientation program is conducted at the commencement of each intake to familiarise students with course requirements, Blue Lotus College policies, student rights and responsibilities, visa obligations, and available support services. Orientation also includes guidance on adapting to life in Australia and understanding Australian workplace culture.
Blue Lotus College recognises that students may experience personal or emotional challenges during their studies. Access to personal counselling, mental health referrals, and wellbeing support is available. Students are encouraged to seek assistance early to ensure issues do not affect their learning outcomes.
To enhance employability and career readiness, Blue Lotus College provides access to career counselling, resume and interview preparation, and guidance on workplace expectations. Support is also available for work placement coordination where applicable.
International students receive assistance in finding suitable accommodation and understanding tenancy rights and responsibilities. Support is also provided for daily living needs such as banking, transport, and accessing local community services. For students under 18 (if applicable), welfare and guardianship arrangements comply with CRICOS requirements.
Blue Lotus College maintains a fair and transparent complaints and appeals process, ensuring that students have access to independent advice and support throughout the process. Students are encouraged to raise concerns promptly so they can be addressed effectively.
Blue Lotus College maintains procedures for managing critical incidents involving students, including accidents, serious illness, or emergencies. A 24-hour emergency contact is provided, and follow-up support is offered to affected students.
Blue Lotus College promotes an inclusive learning environment and provides reasonable adjustments for students with disabilities, special learning needs, or other circumstances that may affect participation. Support plans are developed to ensure equal opportunity for all learners.
Our Student Support Team can assist with a wide range of services including:
Students are encouraged to contact the Student Support Officer as soon as a concern arises — early communication ensures more options for assistance.
The Fair Work Ombudsman provides essential resources to help international students understand their work rights in Australia.
